Privacy Policy

This Privacy Policy explains how Falogino ("we", "us", or "our"), operating at 17 Barnes High St, London SW13 9LW, collects and handles personal information when you visit Falogino.online or contact us directly. We take our responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 seriously, and this document sets out exactly what we do with your data and why.

Who We Are

Falogino is the data controller for personal information collected through this website. This means we are responsible for deciding how and why your data is used. If you have questions about any of the information below, you can contact us at [email protected] or by post at the address above.

What Information We Collect

We collect personal information in two ways: information you provide to us directly, and information collected automatically when you visit our site.

When you fill in a contact form, you provide us with your name, email address, phone number, and the content of your message. This is the primary way we receive personal data.

When you visit the website, our hosting provider may collect standard server log data including your IP address, browser type, the pages you visit, and the time of your visit. This data is collected automatically and is used for technical maintenance and security purposes only.

If you accept analytics cookies, we may also receive aggregated, anonymised data about how visitors navigate the site. This does not identify you personally.

Why We Use Your Information

We use the information you provide through our contact form to respond to your enquiry and discuss whether Falogino's programme is relevant to your team's needs. The legal basis for this processing is our legitimate interest in responding to people who contact us about our services (Article 6(1)(f) of the UK GDPR).

If you later agree to receive follow-up communications from us, we will process your contact details on the basis of your consent (Article 6(1)(a) of the UK GDPR). You can withdraw that consent at any time by emailing us.

We do not use your personal information for automated decision-making or profiling.

How Long We Keep Your Data

Enquiry correspondence is retained for up to 24 months from the date of last contact. If no further engagement takes place within that period, we delete the information. If you become a programme participant, we retain relevant records for up to six years in line with standard business record-keeping requirements under UK law.

Who We Share It With

We do not sell, rent, or trade your personal information. We may share data with service providers who help us operate the website (such as our hosting provider), but only under strict data processing agreements. These providers are not permitted to use your data for their own purposes.

We may also disclose information where required by law, such as in response to a lawful request from a public authority.

Keeping Your Data Safe

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to stored contact data is limited to staff with a genuine need to see it.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. However, we take this responsibility seriously and review our practices regularly.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

The right to access the personal information we hold about you. The right to ask us to correct inaccurate information. The right to ask us to delete your data, subject to certain legal exceptions. The right to restrict or object to how we process your data. The right to data portability in certain circumstances. The right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month as required by law.

Complaints

If you are unhappy with how we have handled your personal information, you have the right to complain to the Information Commissioner's Office (ICO), which is the UK supervisory authority for data protection matters. Their website is ico.org.uk and their helpline number is 0303 123 1113.

We would appreciate the opportunity to address any concerns directly before you contact the ICO, so please do get in touch with us first if you are willing.

Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.